Employee Engagement Rules! Why Employees Are the Best Force for Change

Last week I delivered a presentation on BT’s Better Future programme at Georgetown University. My thanks to my friend and colleague Harriet Hentges who invited me in!   As always, I found it invigorating to present to a class of students, particularly students with experience under their belts.   The questions and comments that came during the session were challenging and thought provoking.    But I was sent an email from one of the students after the event that made me stop and think through where I should focus my efforts in order to best effect change.

As I see it, sustainable behavior …

read more

Guest Post: Dial 192 for Shuttle Bus Success

Andrew Cassy is the travel plan manager, and sustainability champion for BT’s largest site at Adastral Park, near Ipswich in the east of England. Adastral Park is headquarters for BT Innovate and Design working alongside other IT companies. A few weeks ago we were talking about BT’s various CSR initiatives and Andrew told me about his successful introduction of a commercially viable courtesy railway shuttle bus service ‘192’ to cover the 8 miles between the railway station and site, serving both the business traveler and public commuter needs.  I was struck by the component of employee engagement and also social

read more

Catalyst or Irritant?

I have thought long and hard about my role and how best to characterize it.   When I started in the field I made my mind up very quickly that I would not make much progress if I considered myself as having been appointed to police the activities of employees. Policing might be a very valid approach for someone in a compliance role, but in a role beyond compliance, people would simply stay below my radar screen.

As I have written before on employee engagement, I see my role as to release enthusiasm, generate momentum and then harness people’s passion …

read more

Guest Post: Kim McMann, President BT US & Canada – CSR Is Good For Business

Kim McMann joined BT as President of both the US and Canada region and our newly formed Consumer Packaged Goods vertical in November 2010. In this blog post she shares some thoughts about how she is approaching CSR in her role.

I joined BT because of our leadership in providing networked IT services globally, in an exciting market that is growing and changing rapidly – not to mention our strong portfolio of offerings and a leadership team that is committed to service excellence.   But I was also proud to join a company with such a strong CSR and sustainability reputation …

read more