As I have written before in Should We Pick Our Customers, I am interested in the idea of incorporating sustainability credentials in identifying priority prospects, and also, in partnering with customers on their sustainability. So I was especially excited when Unilever recently unveiled its bold sustainability plan. Marc Gunther wrote an excellent post on the plan.
BT recently won an extension to its outsourcing contract with Unilever worth around €173m (£144m). The original contract, announced in November 2002 and worth around €1bn, was the first comprehensive, global telecoms outsource contract ever undertaken by BT and remains one of …read more